Arrears Settlement Programs

ELPEDISON offers the possibility of settling the arrears of its Residential Tariff Customers, as follows:

(a) The framework of the settlement is determined on the basis of the total Customer arrears.

(b) The first instalment must be paid within two days upon conclusion of the settlement.

(c) The Customer shall be obliged to pay the current consumption bills within the prescribed period.

(d) To reach a settlement agreement, Customers need to communicate with the Customer Service Department over the phone at 18128.

Specifically for Vulnerable Customers, ELPEDISON, according to the provisions of article 34 (3) of the Electricity Supply Code to Customers (Greek Official Gazette B 832/2013), as presently in force, offers the possibility of partial and interest-free repayment of their arrears, as follows:

(a) Monthly instalments shall not exceed 50% of the corresponding monthly expenditure for the electricity/natural gas of the Vulnerable Residential Tariff Customer.

(b) The first instalment must be paid within two days upon conclusion of the settlement.

(c) Customers shall be obliged to pay the current consumption bills within the prescribed period.

(d) To reach a settlement agreement, Customers need to communicate with the Customer Service Department over the phone at 18128.

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Customer Service

18128

Mon-Fri 8:00-21:00/Sat 9:00-15:00
customercare@elpedison.gr

ELPEDISON Shops

Kifissias Av 283, 145 62 - Kifissia Mon-Wed-Sat 10:00-16:00 / Tue-Thu-Fri 10:00-21:00 

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